Thank you for booking a cooking class with us! We do appreciate your business and the opportunity to serve you with excellence and great food!

We understand that things happen, schedules change, kids get sick, you get COVID, etc. and you may become unable to attend your scheduled class. 

Please also understand that these are small classes with limited spaces. If your reservation is in 10 days or less, we have already started preparations for your spot in class (purchased some ingredients, scheduled venues and class assistants, etc.)

If this is the day of your class, we do not issue any refunds or transfer credits.

Most other entertainment venues such as music venues, movie theaters, sports games, etc do not offer any type of refund or transfer. If you cannot make it to one of those events you simply lose out.

With that said… we'll do our best to accommodate. Please see below our Cancellation and Transfer policy options:

If you can not make your class, please feel free to send someone in your place. No need to call or email, simply have your replacement let us know upon arrival.

If this is the day of your class we do not issue any refunds or transfer credits. 

If your scheduled class is 10 days or more away, you can request a refund or transfer credit towards a future class. Please note that in either case there is a $15 admin/processing charge. Please email paula@encasacookingspace.com with your name, order number, and if you desire a refund or credit. If you request future class credit, we will respond with a “one time use credit code” that you can use on our website when booking your next class. Future class credit is good for six months from issue date. Please keep your code in a safe place. We do not reissue lost codes.

If your scheduled class is 9 days or less away, we do not issue any refunds. However, we do offer future class credit. Please see the scale below:

If your class is 5-9 days away, you can receive 75% future class credit.

If your class is 1-4 days away, you can receive 50% future class credit.

If this is the day of your class, we do not issue any refunds or transfer credits.

There will be no refunds or credit for any “no show” reservations without prior contacting us.

To get your future class credit, please email paula@encasacookingspace.com with the order number, name, and email address of the person who made the reservation. We will respond with a “one time use credit code” that you can use on our website when booking your next class. Future class credit is good for 6 months from the original class date. Please keep your code in a safe place. We do not reissue lost codes.

All cancellation requests must be made through email in advance of your scheduled class (please email paula@encasacookingspace.com; do not call or Facebook/Instagram message).